Effective Date: [1 January 2025]
At ROI Brains, customer satisfaction is at the core of what we do. While we strive to deliver high-value services and resources to help your business grow, we understand that there may be circumstances where you might request a refund or cancel a service.
This Refund & Cancellation Policy outlines the terms under which such requests will be considered and processed.
Scope of This Policy
This policy applies to:
Refund and cancellation of service-based offerings, such as digital marketing services, consultations, ads management, website development, etc.
Excludes digital products, such as templates, eBooks, SOPs, swipe files, Notion systems, courses, and toolkits, which are strictly non-refundable once delivered.
Digital Products – No Refund or Cancellation
Due to the downloadable and replicable nature of our digital products, all sales of digital products are final. Once a product (e.g., template, eBook, toolkit, course, SOP) has been purchased or accessed, it cannot be refunded, returned, or exchanged under any circumstance.
We encourage you to read the product descriptions and previews carefully before purchasing. For any doubts, feel free to reach out to our support team before making a purchase.
Services – Refund & Cancellation Terms
For service-based offerings (such as SEO, social media marketing, paid ads, funnel strategy, or web development), we offer refunds or cancellations on a case-by-case basis after evaluating your request.
How to Request a Refund or Cancel a Service:
Raise a Support Ticket
Send an email to support@roibrains.com with the subject line:Refund/Cancellation Request – [Service Name].Include the following in your email:
Your full name and contact details
Date of purchase/onboarding
Service name
Reason for cancellation or refund request
Any relevant documents or screenshots (if applicable)
Review Process
Our team will review your request within 3–5 business days.
You may be contacted for additional clarification or a resolution proposal.
A decision will be communicated to you via email after evaluation.
Eligibility for Refund
You may be eligible for a full or partial refund only if:
The request is made within 7 days from the date of service initiation.
The actual service work has not yet started.
A major issue is identified from our side and we are unable to resolve it within a reasonable time.
The agreed scope of service has not been delivered as per the contract and cannot be corrected.
Non-Eligible Scenarios
Your request may be denied if:
The majority of the work has already been completed.
You change your mind after service initiation.
The delay or result is due to your inaction (e.g., no approvals, missing files, poor communication).
The issue arises from third-party platforms (e.g., ad account bans, server issues, policy violations).
You fail to cooperate, provide assets, or meet deadlines needed for us to complete our work.
Refund Processing Timeline
Once your refund request is approved, it will be processed within 7–10 business days.
Refunds will be made using the original mode of payment.
You will receive a confirmation email with the refund status and timeline.
Service Subscription Cancellations
If you are subscribed to a monthly or recurring service package:
Cancellation requests must be submitted at least 7 days before the next billing cycle.
Upon cancellation, all ongoing work will be paused, and you may lose access to shared resources and dashboards.
Chargebacks & Disputes
We request clients to first contact us via support before initiating any chargeback or dispute.
Raising false claims or chargebacks without following our refund process may lead to service suspension or legal action.
Contact Us
If you have any questions, concerns, or wish to raise a refund/cancellation request, please contact us at:
📧 Email: support@roibrains.com
🌐 Website: https://roibrains.com
